Terms & Conditions

Website Use

By accessing or using this website, you agree to follow these Terms & Conditions and applicable laws. Please do not use the website for unlawful activities, unauthorised access, fraud or activities that interfere with its operation.

If you do not agree with these terms, please discontinue use of the website. Nothing in these terms limits any consumer right that cannot lawfully be excluded.

Customer Accounts

Please provide accurate and up-to-date information when creating an account or placing an order. You are responsible for keeping your login credentials confidential and notifying us if you suspect unauthorised account access.

We may restrict or suspend account access where reasonably necessary to address suspected fraud, security risks or unlawful activity, subject to applicable law.

Products, Availability & Pricing

We aim to display accurate product descriptions, images, ingredients, sizes and prices. Actual packaging and appearance may vary slightly. Product availability may change without notice.

Prices, applicable taxes, delivery charges and other payable amounts will be shown or disclosed as applicable during checkout. If a genuine listing or pricing error is identified, we will communicate the issue and provide an appropriate resolution in accordance with applicable law.

Orders & Payments

Placing an order is a request to purchase the selected products. Order confirmation, availability and dispatch information will be communicated through the website or the contact details provided with your order.

• Provide correct billing, shipping and contact details.
• Use an available payment method authorised for your use.
• We may contact you to verify order details or resolve payment issues.
• If an order cannot be fulfilled, we will communicate the next steps and handle any accepted refund as required by applicable law.

Shipping & Delivery

Delivery estimates, serviceable locations and shipping charges, where applicable, will be communicated during checkout or in the relevant shipping information. Delivery may be affected by courier operations, weather, address errors or other circumstances beyond reasonable control.

Please provide a complete address and reachable contact number. For delivery questions, contact customer care with your order number.

Returns, Replacements & Refunds

Return eligibility, request procedures and refund handling are explained in our Refund & Returns Policy. Please review that policy before placing an order.

Nothing in these terms excludes a remedy required under applicable law for defective, damaged, incorrect or misdescribed products or otherwise restricts mandatory consumer rights.

Intellectual Property

Website content, including brand elements, text, product photography, graphics and design, may be protected by intellectual property laws. You may use the website for personal, lawful shopping purposes.

Reproduction, distribution or commercial use of website content without appropriate permission is not permitted, except where allowed by law.

Product Information & Responsible Use

Read product labels, ingredients, directions and applicable warnings before use. If you have known sensitivities or concerns about a skincare ingredient, seek appropriate professional advice.

Product information on this website is intended to describe our products and is not a substitute for personalised medical advice. Use products only as directed and discontinue use if an adverse reaction occurs.

Liability & Disputes

We take reasonable care to maintain the website and provide accurate information. However, we cannot guarantee uninterrupted or error-free availability at all times.

Nothing in these terms excludes or limits liability or consumer remedies where such exclusion or limitation is prohibited by law. Disputes will be handled under applicable Indian law and by the competent authorities or forums having jurisdiction.

Changes to These Terms

We may update these terms to reflect changes to our website, services or legal obligations. Revised terms will be published on this page with an updated date. Changes will apply subject to applicable law and any required notice or consent.

Contact & Consumer Grievances

For questions about these terms, an order or a consumer complaint, contact our customer-care team using the details published on our website.

Business legal name: [ADD REGISTERED OR LEGAL BUSINESS NAME]
Business address: [ADD PRINCIPAL BUSINESS ADDRESS]
Customer care: [ADD CUSTOMER CARE EMAIL AND PHONE]
Grievance officer: [ADD NAME, DESIGNATION AND CONTACT DETAILS]

Replace these placeholders with your actual business information before publishing.