Refund & Returns Policy

Return Eligibility

Submit return requests within the return period applicable to your order, as communicated at the time of purchase. Products should generally be unused, unopened and in their original packaging where applicable.

Hygiene and product-safety considerations may affect returns of skincare products. This does not limit any remedy available under applicable law for defective, damaged, incorrect or misdescribed products.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, expired, incorrect or materially different from its description, contact us promptly with your order number and photographs of the issue, where available.

We will review the request and explain the appropriate resolution, which may include a replacement or refund in accordance with our policy and applicable law.

How to Request a Return

• Contact our customer-care team through the Contact page.
• Include your order number and reason for the request.
• Provide clear photographs if an item arrived damaged or incorrect.
• Wait for return instructions before sending an item back.

Refund Processing

After reviewing an approved return or refund request, we will communicate the outcome. Where possible, approved refunds will be issued to the original payment method.

The time taken for a refund to appear may depend on the bank or payment provider. Applicable statutory refund timelines will be followed.

Return Shipping

Return shipping instructions and any applicable costs will be communicated when your request is reviewed. Responsibility for shipping costs depends on the circumstances, disclosed terms and applicable law.

Order Cancellations

To request cancellation, contact us as soon as possible and include your order number. Cancellation may depend on whether an order has already been processed or dispatched. Applicable consumer rights remain unaffected.

Need Help?

If you have questions about a return, replacement or refund, contact our team with your order details. We will guide you through the next steps.