Privacy Policy

Information We Collect

Depending on how you use our website, we may collect your name, email address, phone number, billing and shipping addresses, order details, account information and information you submit through contact forms.

Technical information, such as browser details or website usage data, may also be collected through cookies and similar technologies where enabled.

How We Use Your Information

Where applicable, we may use your information to:

• Process, fulfil and deliver your orders.
• Create and manage customer accounts.
• Respond to questions and provide customer support.
• Send order confirmations and important service updates.
• Improve our website, products and shopping experience.
• Send promotional communications where permitted and, where required, with your consent.
• Meet applicable legal, tax and accounting obligations.

Cookies & Website Analytics

Our website may use cookies and similar technologies to support shopping-cart functions, remember preferences, understand website usage and improve performance.

You can manage cookies through your browser settings. Disabling essential cookies may affect some website features. Any consent controls provided on our site should be used according to your preferences.

Payments & Third-Party Services

Payments may be processed by third-party payment providers. Relevant information may also be shared with delivery partners, website hosting providers and other service providers when needed to operate the store and fulfil your order.

These providers may process information under their own privacy policies and terms. We do not intend to publish or sell customers' personal information as a product.

Data Security & Retention

We take reasonable measures designed to protect personal information from unauthorised access, loss or misuse. No method of online transmission or storage can be guaranteed to be completely secure.

Information is retained for as long as reasonably necessary to fulfil orders, provide services, maintain required records, resolve disputes and meet applicable legal obligations.

Your Privacy Rights

Depending on applicable law, you may be able to request access to, correction of or deletion of personal information, or raise an objection to certain uses of your information.

We may need to retain certain information where required for legal, accounting, security or dispute-resolution purposes. You can opt out of promotional emails using the unsubscribe option where available.

Children's Privacy

Our website is not intended for children to provide personal information independently where parental or guardian authorisation is required by applicable law. If you believe a child's information has been submitted inappropriately, contact us for assistance.

Changes to This Policy

We may update this Privacy Policy as our services or practices change. Updated versions will be published on this page with a revised date. Please review this page periodically.

Contact Us

For privacy-related questions or requests, contact Pure Root Organics through our customer-care page. Please include enough information for us to understand your request.